Course: Calvary National Induction Program – Volunteers, Agency & Students

Course: Calvary National Induction Program – Volunteers, Agency & Students

Resources

• FileCalvary Code of Conduct July 2022
• FileSafeguarding of Children and Vulnerable Persons Policy
• FileSpeak Out Procedure

Safeguarding of Children and Vulnerable Persons Policy

1 Applies to

This Policy applies to all Calvary facilities, services and entities.

2 Purpose

Consistent with our mission, vision and the Spirit of Calvary, Calvary is committed to the following safeguarding

practices and outcomes:

 no tolerance for abuse of children and vulnerable persons;

 actively listening to and empowering children and vulnerable persons;

 having systems in place to protect children, staff, visitors and vulnerable persons from abuse;

 development and regular review of policies and procedures to protect children and vulnerable people

from harm;

 taking all allegations and concerns very seriously and responding to them consistently in line with the

organisation’s policies and procedures;

 promoting cultural safety for Aboriginal and Torres Strait Islander people;

 promoting cultural safety for children and vulnerable adults from culturally and/or linguistically diverse

backgrounds; and

 providing a safe environment for children, vulnerable adults, people with disabilities and all who enter a

Calvary facility.

3 Responsibilities

Calvary Ministries

Calvary Ministries has the following objects and purposes:

 Primarily to sustain health care ministry of LCMHC;

 Exercise a stewardship role; and

 Ensuring LCMHC’s activities are conducted in manner consistent with teachings and laws of Catholic

Church.

Little Company of Mary Health Care (LCMHC) Board

The LCMHC Board governs Calvary services in Australia in accordance with the heritage of the Venerable Mary

Potter and the philosophy and mission of the Sisters of the Little Company of Mary as part of Catholic health in

Australia.

The Board is responsible for

 Identifying critical risks with respect to the safeguarding of children and vulnerable people;

 Ensuring adequate controls are in place to assess and manage safeguarding risks;

 Ensuring processes are in place to minimise risk to children and vulnerable people in accordance with all

statutory requirements and to ensure continuous compliance with accreditation standards; and

Safeguarding Children and Vulnerable Persons Policy

ALL CALVARY SERVICES

Function: Mission

Approved by: National Director of Mission Approved Date: 16/06/2020

UNCONTROLLED WHEN PRINTED Review Date: 16/06/2021

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 Demonstrating effectiveness of the governance arrangements for the safeguarding of children and

vulnerable persons to Calvary Ministries.

National Chief Executive Officer (NCEO) and National Executive Leadership Team (NELT)

The NCEO and members of the NELT are responsible for

 Communicating that the organization has no tolerance for abuse to children and vulnerable persons;

 Identifying critical risks with respect to the safeguarding of children and vulnerable people to the LCMHC

Board;

 Satisfying the Board that adequate controls are in place to assess and manage safeguarding risks;

 Ensuring processes are in place to minimise risk to children and vulnerable people in accordance with all

statutory requirements and to ensure continuous compliance with accreditation standards;

 Monitoring the processes put in place to minimise risk to children and vulnerable people;

 Demonstrating effectiveness of the governance arrangements for the safeguarding of children and

vulnerable persons to the Board; and

 Working with Regional CEOs, General Managers and Facility Managers to ensure that all existing local

and stream policies are reviewed, revised and align with this national safeguarding policy.

National Director of Mission (NDoM)

The NDoM is responsible for

 reviewing this policy at least every two years and following a review of each significant incident;

 coordinating reporting in relation to this policy;

 liaising with relevant safeguarding groups and bodies, especially from a Church perspective – including

Catholic Professional Standards (CPSL) and Professional Standards Offices (PSO); and

 maintaining this policy.

Calvary Staff and Volunteers

All of Calvary’s employees and volunteers must agree to abide by this policy.

4 Policy

4.1 Commitment to safeguarding standards

Calvary is committed to the National Principles for Child Safe Organisations and to the National Catholic

Safeguarding Standards. The standards require that Calvary puts in place:

1. strategies to embed an organisational culture of safeguarding, through effective leadership and

governance;

2. strategies to ensure children are informed about their rights, participate in decisions affecting them and

are taken seriously;

3. strategies to ensure families, carers and communities are informed and involved in promoting child

safeguarding;

4. strategies to ensure equity is upheld and diverse needs are respected in policy and practice;

5. recruitment, screening, supervision, support and other human resource practices which reduce the risk

of child abuse and ensure people working with children are suitable and supported to implement child

safeguarding values in practice;

6. processes for raising concerns and complaints which are responsive, accessible and used by children,

families, carers and communities;

7. training and education which equips personnel with knowledge, skills and awareness to keep children

safe;

Safeguarding Children and Vulnerable Persons Policy

ALL CALVARY SERVICES

Function: Mission

Approved by: National Director of Mission Approved Date: 16/06/2020

UNCONTROLLED WHEN PRINTED Review Date: 16/06/2021

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8. strategies to identify and reduce or remove risks in both physical and online environments;

9. processes for regularly reviewing and improving safeguarding systems and practices; and

10. policies and procedures which underpin and articulate safeguarding across the entity.

4.2 Safeguarding children and vulnerable people

Calvary’s leaders and staff will

 Protect children and vulnerable people from all forms of abuse, bullying and exploitation by our staff

and by other persons in our care;

 Be alert to incidents of child abuse, elder abuse and neglect occurring outside the scope of our

operations that may have an impact on the children and vulnerable people to whom we provide a

service;

 Report any abuse or neglect of which they become aware to our management and/or to external

authorities responsible for child protection, the protection of vulnerable people or police - regardless of

whether that abuse is being perpetrated by people within or outside our organization, including those

from the child’s or vulnerable person’s family, extended family, their family’s extended network or

strangers;

 Create and maintain a child safe culture that is understood, endorsed and put into action by all our

leaders and staff.

 Create and maintain a safe culture for vulnerable persons that is understood, endorsed and put into

action by all our leaders and staff.

In line with the above commitments, Calvary

 is committed to the safeguarding, support and respect of children and vulnerable persons;

 has no tolerance for abuse of any form;

 desires children and vulnerable people to be safe, happy and empowered in our facilities and through

receipt of our services;

 has age appropriate discussions with children regarding rights and decision making;

 ensures our staff know the behaviours we expect for the safety of children and vulnerable people;

 recruits people who keep our children and the people we care for safe by ensuring appropriate checks

and screening are undertaken;

 vets, monitors and supervises all contractors, subcontractors and agency staff who will be involved with

children and vulnerable people;

 trains and inducts staff on our safeguarding policies and ensures that staff undertake safeguarding

children and vulnerable people training;

 supports ongoing education and training for staff to maintain best practice in safeguarding;

 liaises with government agencies and church professional bodies responsible for safeguarding;

 encourages the involvement of children, vulnerable people, carers and parents in developing a safe

inclusive and supportive environment;

 provides information to vulnerable people children and carers about safeguarding practices;

 ensures our staff understand their responsibility for reporting child abuse and abuse of vulnerable

persons and follow the appropriate procedures;

 identifies risks early, with the aim of eliminating or reducing these risks;

 maintains and reviews our policies and procedures to ensure that safeguarding policies continue to

represent best practice; and

Safeguarding Children and Vulnerable Persons Policy

ALL CALVARY SERVICES

Function: Mission

Approved by: National Director of Mission Approved Date: 16/06/2020

UNCONTROLLED WHEN PRINTED Review Date: 16/06/2021

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 treats allegations and safety concerns very seriously and consistently in accordance with the law, the

requirements of the relevant Commissions and professional bodies who set standards for our services

and our own policies and procedures.

4.3 Children and vulnerable persons

This policy is intended to empower children and vulnerable people who are vital and active participants in our

organisation. We involve them when making decisions, especially about matters that directly affect them. We

listen to their views and respect what they have to say.

We promote diversity and tolerance in our organisation, and people from all walks of life and cultural

backgrounds are welcome. In particular we:

• promote the cultural safety, participation and empowerment of Aboriginal and Torres Strait Islander

people;

• promote the cultural safety, participation and empowerment of children and vulnerable people from

culturally and/or linguistically diverse backgrounds and/or people who identify as members of the LGBTI

community;

 ensure that everyone with a disability is safe and can participate equally.

4.4 Evaluation and Improvement

To assess compliance to the requirements of this policy and continually improve, Calvary will undertake

evaluation processes and consider:

 best practice requirements;

 results of audits, reviews and surveys;

 incident and investigation outcomes;

 feedback from service users, employees and volunteers; and

 identified risks and how they are managed.

5 Related Calvary Documents

 Criminal and Related History Screening Policy

 Police Check and Working with Vulnerable People Policy

 Code of Conduct

 Admission Guidelines (RAC) – Clerics and Religious

 Spirit of Calvary

 Feedback and Complaints Management Policy

 Feedback and Complaint Management Policy and Procedure

 Feedback and Complaint Management Guideline

 Dealing with Employee Feedback Notification

 Discernment framework

 National Reconciliation Action Policy



Service Policies, Guidelines and Procedures

 Child Protection procedure

 Making a Child Protection Report to Care and Protection Services

 Child Protection policy

Safeguarding Children and Vulnerable Persons Policy

ALL CALVARY SERVICES

Function: Mission

Approved by: National Director of Mission Approved Date: 16/06/2020

UNCONTROLLED WHEN PRINTED Review Date: 16/06/2021

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 Child Protection

 Allegations of and Convictions for Abuse of Children by Current Staff Appointees

 Identifying and Responding to abuse of older people NSWMOH

 Child Safety Policy

 Orientation Checklist - Child Service - SA

 Child Safe Policy

 Child Abuse and Neglect Mandatory Reporting Procedure

 Vulnerable Persons Register (VIC)

 Abuse of Older People and People with Disabilities Manual

 Child and Young Person Safety

 Suspected Child Abuse

 Child Security

 Child Safe

 Child Protection policy

 Child Protection procedure

 Making a Child Protection Report to Care and Protection Services

6 Definitions

 Calvary refers to the Little Company of Mary Health Care and all of its employing entities.

 Child/ren means individuals under 18 years of age.

 Cultural safety means an environment that is safe for people of all ethnicities and cultural identities:

where there is no assault, challenge or denial of their identity, of who they are and what they need. It is

about shared respect, shared meaning, shared knowledge and experience, of learning, living and

working together with dignity and truly listening.

 Employee for the purposes of this policy refers to:

o Every Calvary employee;

o Contractors/sub-contractors and any of their employees whilst engaged on work for Calvary;

o Visiting Medical Officers;

o Volunteers and unpaid employees;

o Students on placement

o Researchers

o Partners and visitors (e.g. Medirest, Local Health District employees)

o Consultants or consultants’ employees whilst on Calvary work; and

o Agents who are acting on behalf of Calvary.

 Leaders means personnel who are responsible for important governance decisions within a Calvary

entity and/or who lead and coordinate Calvary’s improvement initiatives.

 Member means Calvary Ministries.

 LCMHC Board means the National Board of Directors of Calvary.

 National Chief Executive Officer (NCEO) means the person appointed in accordance with the

Constitution of Little Company of Mary Health Care and includes any person acting in that position.

 National Director of Mission (NDoM) means the person appointed in accordance with the Constitution

of Little Company of Mary Health Care and includes any person acting in that position.

 National Executive Leadership Committee means the direct reports to the National Chief Executive

Officer, including but not limited to Deputy NCEO, National Director of People and Corporate Services,

National Director of Mission, National Director of Clinical Governance, National Chief Financial Officer,

National Director Strategy and Service Development, and National Director of Legal, Governance and

Risk.

Safeguarding Children and Vulnerable Persons Policy

ALL CALVARY SERVICES

Function: Mission

Approved by: National Director of Mission Approved Date: 16/06/2020

UNCONTROLLED WHEN PRINTED Review Date: 16/06/2021

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 Safeguarding means measures to protect the safety, human rights and well-being of individuals, which

allow people - in this context children and vulnerable persons - to live free from abuse, harm and

neglect.

 Senior Management means any person appointed (or any person acting in place of such officer) to

assume executive responsibility for the management of a Region or a Service.

 Service(s) means Calvary Health Care ACT; Calvary Health Care Bethlehem; Calvary Health Care

(Newcastle); Calvary Health Care Sydney; Calvary Health Care Adelaide; Calvary Private Health Care

Canberra; Calvary Bruce Private Hospital; Calvary Health Care Riverina; Calvary Health Care Tasmania;

Calvary Retirement Communities; Calvary Community Care; and such other names as Services may be

known by from time to time.

 Staff for the purposes of this policy refers to:

o Every Calvary employee;

o Contractors/sub-contractors and any of their employees whilst engaged on work for Calvary;

o Visiting Medical Officers;

o Volunteers and unpaid employees;

o Students on placement

o Researchers

o Partners and visitors (e.g. Medirest, Local Health District employees)

o Consultants or consultants’ employees whilst on Calvary work; and

o Agents who are acting on behalf of Calvary.

 Vulnerable Person / People for the purposes of this policy means

(a) a child or children; or

(b) an individual aged 18 years and above who is or may be unable to take care of themselves, or is

unable to protect themselves against harm or exploitation by reason of age, illness, trauma or

disability, or any other reason. (see Department of Social Services https://www.dss.gov.au/aboutthe-department/doing-business-with-dss/vulnerable-persons-police-checks-and-criminal-offences)

7 References

 The National Principles for Child Safe Organisations

 The National Catholic Safeguarding Standards

===

Speak Out Procedure

1. Applies to

This Procedure applies to:

 all Calvary employees.

2. Purpose

The purpose of this procedure is to provide a process for all employees to report corrupt, illegal, unethical or

undesirable actions, omissions or behaviour. We aim to make employees feel confident about raising concerns, by

offering a reporting mechanism that is confidential, objective and independent, and protects employees from

reprisal or disadvantage in their workplace.

The Speak Out hotline helps supports Calvary’s business objectives and promotes its values and compliance. Through

the provision of an effective Speak Out hotline Calvary empowers employees to take the initiative and encourage the

reporting of matters that may cause harm, financial or non-financial loss or damage to company assets or our

reputation.

Whilst internally Calvary has established lines of communication for reporting ethical and compliance issues, the

Speak Out process is provided by an external service offering 24/7 coverage to the whole Calvary group.

The Speak Out hotline is a demonstration of sound corporate governance at Calvary. It is only through knowledge of

issues and problems within Calvary that the organisation can act to protect the interests of employees, people we

serve, stakeholders and members of the public, alike.

3. Responsibilities

Employees

All employees are expected to use the Speak Out Hotline responsibly in accordance with this procedure and act in

the best interest of Calvary at all times and to report any suspected corrupt, illegal, unethical or undesirable actions,

omissions or behaviour in the workplace.

4. Procedure

4. 1 The Speak Out Hotline

The Speak Out hotline is a confidential 24/7 service and can be accessed by contacting the number 1800 582 551.

4. 2 What should be Reported to the Speak Out Hotline?

Corrupt, illegal, unethical or undesirable behaviour, including but not limited to:

 conduct which is unethical, illegal, dishonest, fraudulent or corrupt

 acts or omissions which may cause financial or non-financial loss to Calvary, damage to our reputation or

breach an internal policy

Speak Out Procedure

ALL CALVARY SERVICES

Function: Employee and industrial relations

Approved by: National Director for People and Organisational Development Approved Date: 23/09/2020

UNCONTROLLED WHEN PRINTED Review Date: 23/09/2023

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 acting outside proper financial accounting, reporting and auditing standards

 harassment, discrimination, victimisation, bullying

 unsafe work practices, environmental or health risks

 unsafe or potentially dangerous clinical practices

 behaviour that contravenes Calvary’s Code of Conduct, policies, or the law.

4. 3 What Should not be Reported to the Speak Out Hotline?

Issues or grievances with regard to matters arising in the normal course of operations should not be reported as part

of the Speak Out program. These should be dealt with via normal reporting processes to your manager and where

required, Human Resources in line with Calvary grievance procedure.

4. 4 Identifying and Reporting Unacceptable Behaviour

If you become aware of any unacceptable behaviour, you should first:

 take the matter up with your immediate manager, or if you prefer,

 report the matter to your CEO/General Manager, Human Resources Manager, Director of Mission or the

National Director for your area of the business.

Only if the matter is considered too sensitive or cannot be resolved by the above processes or involves management,

you should contact the Speak Out hotline number to file a confidential report.

4. 5 About the Speak Out Hotline

The Speak Out hotline is serviced by an external provider, LifeWork. LifeWork provides a confidential 24/7 service to

all employees to report concerns about possible violations of law, professional and ethical standards and conduct or

organisational policy. The hotline will support Calvary’s ongoing commitment to institutional integrity and

maintaining the highest standards of ethical business practices.

The Speak Out hotline enables Calvary to effectively deal with reports from callers in a way that will keep the identity

of that employee entirely confidential and provide for the secure storage of the information provided. The identity

of the caller will only be divulged if the caller provides explicit approval. If, however, counselling or support were

required as a result of a disclosure, LifeWork would ensure appropriate referrals were facilitated in a location

suitable to the employee. The Speak Out hotline is designed for individuals to report possible illegal, unethical or

improper conduct when the normal channels of communication are ineffective or impractical due to the

circumstances.

The Speak Out hotline is intended to be a valuable addition to other mechanisms currently available for reporting

issues of ethics and compliance. It will not replace existing channels for raising concerns or providing feedback on

issues and activities within the workplace.

The Speak Out hotline will ensure effective communication strategies that protect the Ethics and Compliance caller’s

identity whilst providing informative reports to meet Calvary’s expectations. The Speak Out hotline offers:

 Confidentiality

 24 x 7 x 365 access

 Script based on Calvary’s requirements (refer below)

 Counselling referral offered to each caller

 Dedicated national, toll free 1800 number

 Prompt and streamlined process delivering simple and straightforward service to Calvary

 Secure data capture and recording

Speak Out Procedure

ALL CALVARY SERVICES

Function: Employee and industrial relations

Approved by: National Director for People and Organisational Development Approved Date: 23/09/2020

UNCONTROLLED WHEN PRINTED Review Date: 23/09/2023

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 De-identified notifications to key personnel within 24 hours

 De-identifying periodic consolidated reporting (monthly, quarterly and yearly)

4. 6 Confidentiality

An essential element of the Speak Out hotline is the protection of the caller and their confidentiality. Employees

should feel confident in contacting the hotline without fear of reprisal. Callers will be asked if they wish to identify

themselves or remain anonymous; callers are not obligated to provide identifying information. Regardless of

whether the person chooses to remain anonymous, the report on the call and any investigation will be handled in a

confidential manner consistent with applicable laws and the need to investigate and take corrective action. The

ability to investigate fully may be restricted if the caller chooses to remain anonymous.

4. 7 The Speak Out Hotline Interview Script

OPERATOR SCRIPT

“Good Morning / Afternoon LifeWork Speak Out Hotline, _________ speaking”

“Any information you provide today will be dealt with in strict confidence. This hotline is a fully independent and

confidential service offering partners and employees of Calvary with the opportunity to report actual or suspected

improper or unacceptable conduct without fear of reprisal. Your details and information will not be disclosed

unless you provide consent.”

CALL INTAKE DETAILS

Call Date:

Call Time:

CALLER IDENTIFICATION DETAILS

Caller Code:

Name:

Organisation:

Department:

Location:

Contact Telephone Numbers: Mobile: Preferred No.

Home: Preferred No.

Work: Preferred No.

Would you be happy for LifeWork to call

you should any further details be

required?

Yes No

Speak Out Procedure

ALL CALVARY SERVICES

Function: Employee and industrial relations

Approved by: National Director for People and Organisational Development Approved Date: 23/09/2020

UNCONTROLLED WHEN PRINTED Review Date: 23/09/2023

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IDENTIFICATION OF INCIDENT

MANDATORY

Date of Incident:

Where did the incident occur:

Detail of the incident you have witnessed and

how you believe it to be in breach of the

organisation’s policy, regulation or legislative

requirements?

Do you think that this incident relates to

ethics and compliance or bullying and

harassment or risk of harm?

Ethics and

compliance Complete

section A

Bullying and

harassment Complete

Section B

OPERATOR SCRIPT

“The following questions may appear repetitive; however, they are relevant to ensuring that comprehensive

information is obtained during this process.”

If incident is related to ETHICS AND COMPLIANCE, proceed to Section A questions.

If incident is related to BULLYING AND HARASSMENT - Risk of harm, proceed to Section B questions.

A. ETHICS AND COMPLIANCE

How did this incident come to your attention?

From your understanding is this a breach of the Catholic

Health of Australia, Code of Ethical Standards?

If yes, what is the nature of the breach?

From your understanding is it a one-off or repeated

breach?

From your understanding is this a breach of a Public

Sector Management Act/Code or Standard in your

jurisdiction?

If yes, what is the nature of the breach?

Can you provide the date and time of any additional

breaches that took place?

Are you able to disclose the name of the individual?

Is there more than one individual involved?

Speak Out Procedure

ALL CALVARY SERVICES

Function: Employee and industrial relations

Approved by: National Director for People and Organisational Development Approved Date: 23/09/2020

UNCONTROLLED WHEN PRINTED Review Date: 23/09/2023

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In which office/area is the individual located?

If customer or supplier related, which customer or

supplier does this effect?

If this incident is concerning theft or fraud, what do you

believe is the value of the money involved?

Can you identify any evidence that would assist Calvary in

an investigation of this incident?

Would you consent to LifeWork providing your personal

contact details to an independent member of Calvary's

leadership group should they wish to make contact with

you?

Yes No

B. BULLYING AND HARASSMENT/RISK OF HARM

Just to clarify is it yourself or another individual who is

the perceived victim of an alleged bullying and

harassment incident or risk of harm?

Caller is

perceived

victim

Caller is

witness

B.1. CALLER IS ALLEGED VICTIM

Who is the alleged offender, and

what is their role and office

location?

Has this or a similar alleged

incident occurred previously? If

so, on how many occasions

involving this individual?

Can you think of any further

information that is relevant to

the alleged incident(s)?

Would you consent to LifeWork

providing your personal contact

details to the HR Manager should

they wish to make contact with

you?

Yes No

If YES:

Would you like to speak with a

senior Psychologist who can

Yes No

Speak Out Procedure

ALL CALVARY SERVICES

Function: Employee and industrial relations

Approved by: National Director for People and Organisational Development Approved Date: 23/09/2020

UNCONTROLLED WHEN PRINTED Review Date: 23/09/2023

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support you through this and

possibly assist you to approach

your People & Development

Manager?

B.2. CALLER IS WITNESS

If you are not directly

involved, how did this

incident come to your

attention?

Who is the alleged offender,

and what is their role and

office location?

How many other such

incidents have you observed

or heard about?

Can you think of any further

information that is relevant

to the alleged incident(s)?

Would you consent to LifeWork

providing your personal contact

details to the HR Manager should

they wish to make contact with you?

Yes No

If YES:

Would you like to speak with a senior

Psychologist who can support you

through this and possibly assist you to

approach your People & Development

Manager?

(LifeWork National Contact Centre:

1300 361 008)

Yes No

4. 8 After the Call

Through a structured feedback process, LifeWork will report all calls from the Speak Out hotline directly back to

Calvary’s key representative through an Ethics and Compliance Hotline Form (refer appendix1).

Level 1 - Extreme Risk LifeWork notify Level 2 - High Risk LifeWork notify

 NCEO, NLT member of stream, CEO of Stream,

NDPOD and NHRA

 If applicable, LifeWork notify Police, Ambulance

or Fire service

 NLT member of stream, CEO of Stream, NDPOD

and NHRA

 If applicable, LifeWork notify Police, Ambulance

or Fire service

Level 3 - Moderate Risk LifeWork notify Level 4 - Low Risk LifeWork Notify

Speak Out Procedure

ALL CALVARY SERVICES

Function: Employee and industrial relations

Approved by: National Director for People and Organisational Development Approved Date: 23/09/2020

UNCONTROLLED WHEN PRINTED Review Date: 23/09/2023

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 CEO of Stream, NDPOD and NHRA  CEO of Stream, NDPOD and NHRA

This will take place within 24 hours of taking the call and be in accordance with the law, ethical rules, Calvary Risk

and SAC Rating Matrix and Calvary policies. Callers should not expect feedback on their call as any action taken

regarding the call will usually be discrete and confidential.

===

1. Introduction
2. The Spirit of Calvary
3. Care at Calvary
4. Staff Behaviours and Responsibilities
5. Work Health Safety Fundamentals
6. Summary

===

Our values

Our values are visible in how we act and treat others. We are stewards of the rich heritage of care and compassion of the Little Company of Mary. We are guided by these values.

Click on each value to gain an understanding of how each value impacts on how we act and treat others.

You must look at all of the topics listed here to complete this part of the course.

Hospitality

Healing

Healing demonstrates our desire to respond to the whole person 

by caring for their spiritual, psychological and physical wellbeing. 

It is our responsibility to value and consider the whole person, and to promote healing through reconnecting, reconciling and building relationships.

Stewardship

Stewardship recognises that as individuals and as a community all we have has been given to us as a gift. It is our responsibility to manage these precious resources effectively now and for the future. We are responsible for: striving for excellence, developing personal talents, material possessions, our environment, and handing on the tradition of the Sisters of the Little Company of Mary.

Respect

Respect recognises the values and dignity of every person who is associated with our Services. It is our responsibility to care for all with whom we come into contact with justice and compassion no matter what the circumstances, and we are prepared to stand up for what we believe and challenge behaviour that is contrary to our values.

What we do

We provide a range of hospital, retirement and ageing services and community care services.

Click on each button to learn more about these services and understand more fully what it is that we do.

You must look at all of the services shown here to complete this part of the course.

Hospital Services

Retirement Communities

We offer a range of supported accommodation options within our Residential Care Facilities and Independent Living Villages

We support older people within our communities who require assistance with:

general aged care needs

living with dementia

palliative and end of life care needs, or

respite care options.

Community Care

Principles of Care

Our practice is at all times guided by the beliefs and ethical teachings of the Catholic Church as set out in the Code of Ethical Standards for Catholic and Aged Care Services in Australia.

As part of Calvary’s core Mission and Values, we have a particular interest in ensuring excellence in care for people approaching and reaching the end of their life and the families, carers and communities supporting them.

We operate our services in line within the latest Australian Commissions National Safety and Quality in Health Service Standards (NSQHS) & the Aged Care Quality Standards and best practices.

Palliative and End of Life Care

No matter where you work or what role you have at Calvary you may come into contact with people who are approaching or reaching the end of their life.

At Calvary:

we believe that the experience of dying is unique for each person and will affect all those involved in a different way - this includes family, carers and the community

we believe that care for people in the last year or so of life should be person-centred and holistic, and

across all our services, we provide needs-based care to all people approaching the end of life and their families and carers regardless of age, diagnosis, socio-economic status, religion, race or culture.

Staff Behaviours and Responsibilities

In this Induction program “staff” refers to employees, contractors, agency staff, volunteers, students and Visiting Medical Officers. This section of the course covers staff responsibilities and the expected behaviour and customer service required whilst at Calvary.

Responsibilities to patients, residents and clients

Our Vision as a Catholic Health, Community and Aged Care provider, is to excel, and to be recognised as a continuing source of healing, hope and nurturing to the people and communities we serve.

Our Behaviour:

We will be present, attentive and listen to each other.

We will recognise the achievements of others.

We will actively involve each other in decision making.

We will be transparent.

We will be accountable for our actions.

We will not look to shift blame.

Calvary Code of Conduct

The Calvary Code of Conduct provides direction and guidance for a values-based approach to work, professional relationships and the performance expected of all staff. The Code informs and educates you about these expectations and the consequence of engaging in behaviour that is not acceptable.

As representatives of our company, we strive to act ethically and professionally at all times and in line with our mission, values and Spirit of Calvary.

For more information please click here to read the Calvary Code of Conduct document.






Safe Guarding Vulnerable People

All employees are required to understand their responsibilities to vulnerable people as outlined in the National Calvary Health Care policy titled: Safeguarding of Children and Vulnerable Persons Policy.

To summarise; Calvary leaders and staff will report any abuse or neglect of which they become aware of to our management and/or to external authorities, responsible for child protection, the protection of vulnerable people or police.

Regardless of whether that abuse is being perpetrated by people within or outside our organisation, including those from the child's or vulnerable person's family, extended family, their family's extended network or strangers.

Our expectations

Our expectation is that you:

respect colleagues, patients, residents, clients, carers and other customers

accept their differences

are open and honest

value what we do

care for all people you come in contact with at Calvary

are open to improvement, and

are accountable.

Calvary’s commitment to Work Health & Safety

Calvary does not tolerate bullying, harassment or discrimination and, under Work Health Safety (WHS) Legislation, is required by law to provide a work environment that is both safe and supportive of the dignity and self-esteem of all staff, paid or unpaid.

Bullying is defined as:

“repeated, unreasonable behaviour directed towards a worker or group of workers that creates a risk to health and safety. Whether it is intended or not, bullying is a WH&S hazard.” (WorkSafe)

Workplace Bullying & Harassment

Harassment includes sexual harassment. Unreasonable behaviour is behaviour that is offensive, humiliating, degrading or threatening.

Examples of bullying include:

behaving aggressively

teasing or practical jokes

pressuring someone to behave inappropriately

excluding someone from work-related events, or

unreasonable work demands.

What to do if you experience unacceptable workplace behaviour

DO NOT ignore unacceptable or poor workplace behaviour. This may be seen as permission for the unwelcome behaviour to continue.

Where possible adopt a self-management approach:

approach the person confidentially and inform them specifically which behaviour is offensive to you

describe how the behaviour personally affects you, how it makes you feel, and

ask for the behaviour to STOP.

Seeking assistance

If you believe you are experiencing unacceptable behaviour and feel unable to resolve the issue yourself, you should seek help as soon as possible.

Seek confidential information or assistance from:

your manager or supervisor

Calvary contact officers

the Director of Mission,

the Human Resources Department, and

Clinical Facilitator or Clinical Educator, for students.

Speak Out!

Calvary encourages staff who see something that is unlawful, unethical and/or of a serious nature that they feel cannot be raised through normal communication channels to report anonymously through the Speak Out Program.

Go to Calvary Connect for further information.

Good customer service

Good customer service depends on the Seven Service Skills. They are:

creating a good first impression

making appropriate eye contact

using names

listening

being approachable

ensuring dignity and privacy, and

being courteous.

Calvary’s expectation is that volunteers, agency and students will provide good customer service.

Culture at a Calvary service

The underlying culture of Calvary can be described as:

values-driven with a common sense of purpose of ‘being for others’

providing person-centred, holistic care

striving for continual improvement

promoting equality and fairness

safety focussed

reinvesting in our facilities and the communities we serve

being open to new technology and innovation, and

staying true to our Catholic identity.

Security

The security of people and property at Calvary is very important. Therefore, as an employee you are responsible to ensure:

proper use of security equipment as provided, for example, duress alarm, locked doors or safes

the security of your own personal property

any information that you may obtain or have access to, in the course of your work, is kept private and confidential and de-identified where appropriate

responsible use and management of communication devices thereby reducing the risk of breaches to cyber security, and

your manager is made aware of any potential security problems and suspicious activity, for example, intruders, medication handling or cash handling discrepancies.

Cybersecurity

Every day, we use Information Technology to care for our patients, residents and clients. In the process of giving this care, we collect or generate an enormous amount of personal information which is stored within the Calvary network.

We have put in place many controls and processes which can help Calvary protect this information, but technology can only do so much.